Archive for September 2018

Building a Client-Oriented Service Desk

Most of the clients will write to client support only as a last resort. They will rummage all your website in search of the answer to the questions and, without having found them, will write the angry letters. Any request of clients and the closed tickets should be analyzed and if their repetition is possible to write about it the instruction or a short note to the FAQ. So you will be able to anticipate a set of problems and to unload most the part your employees. If that doesn’t work make sure you comply with the basic rules to provide a great service desk www.bpmonline.com/crm/service-desk.

These rules can seem obvious, but in real work almost every company which will organize at itself service of client support, not all observes them. What leads to very unpleasant problems out of the blue. If initially to approve the similar instruction for employees and to train them constantly to be verified with it so that they have reached automatism, then you will avoid a set of mistakes.

It was necessary only to understand what tool support service will use in the work. It is very important and there is a set of options. Most of the large companies use CRM services with the integrated modules of accounting of applications in which bring all requests arriving from users. In the same place responsible, all tickets appointed are processed, traced and closed.

It is very convenient for control of the staff, but it is rather difficult in integration into the structure of the company. CRM introduction is a multistage process which includes the analysis of requirements of the company, development, and deployment of services and also testing and licensing. Also, you will need to train all employees and to organize user support for the service. And, of course, such systems cost at the initial stage of introduction rather much and demand constant service.

Essential Options In the Perfect Optimization Works Now

Here are some tips on optimizing (SEO) search engine optimization on a website and increasing its Page Rank. If you apply at least 50% of these, it will certainly affect the traffic and, most importantly, the profits from your website.

  1. Own homeowner: sounds very frivolous if your domain has a free domain name and you are a famous company! Example: avtochasti.hit.bg. Depending on your business, your domain may end in .com, .net, .biz or .bg
  2. Host your site on a trusted server: not some free ones. This will save you a lot of trouble. Hosting plans for different businesses are no longer so expensive and definitely worth using them.
  3. Meta Tags (Title, Description, and Keyword) are required elements of any web site. Different meta tags have different specifics, length of symbols and keyword saturation. It is also important that each page has separate tags, so you can optimize all pages of the site and not just a homepage.

Website Optimization

Saturation of content by keywords

This is very important if you want your web site to show up ahead in search engine and portal results.

Remove the java script from the site code and put it in an external file, and use a link to it from the “head” of the page. Do not use a lot of Flash on the site, yet it is hardly indexed by the search enginesUse CSS instead of color, size or background HTML Tags , make a separate CSS file for the entire site. CCS is important for any website optimization. With the Best SEO Companies you can simply have the perfect details now.

Change the link buttons or java links to text links. Internal links must be made and written according to the search engine optimization rules (SEO).Make a Site Map page, that is, a Sitemap. All search engines evaluate if they find Site Map on the website, so easily find all pages of the site. There are different types of Maps on a website, the most famous structure is tree-like, you may want to consider using Google Site Map.

Make 404 error page, it’s always good if someone accidentally gets on the wrong link you can point it to the website without changing the name of the link

Use the text link menu at the bottom of each page

One web page should not exceed 100 kb. The more light a page is, the faster it is loaded and easier it is indexed by the search engine crawlers. Register your DMOZ, Yahoo Dir, Google, and MSN Web site if it is in Bulgarian, also in the largest Bulgarian portals and search engines. Without registering a website is like having a store and someone not knowing where it is and how to get to it.

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